Refund policy

We hope you will be completely satisfied with any Swim Secure product purchase. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to be processed.

RETURNS 

Please use the blank area on the back of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund. Please return your item(s) and your delivery note to:

Swim Secure Returns

Unit C, Sunshine Industrial Estate

Churchill Road

Cheltenham

GL53 7EP

UNITED KINGDOM

Please be aware that you are responsible for the item(s) until it is received by us, including any postage costs. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.

EXCHANGING AN ITEM

Provided the item is in the condition described above it is possible to exchange it.

Simply return it to us (following the advice above), along with the delivery note and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.

FAULTS

In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 30 days. If an item becomes faulty after a period of time (after 30 days and up to 365 days after purchase) then please contact us before returning the item. We will either repair or replace the item at our discretion provided it is returned to us within 365 days from purchase date. In either of the above circumstances, please contact us on info@swimsecure.co.uk or 01242 506657 between 10:00am and 5.00pm Monday to Friday to arrange the return.