A selection of frequently asked questions about setting up and using Swim Secure products.
If you can’t find the answer you need below please get in touch using info@swimsecure.co.uk
HOW DO I DEFLATE MY SWIM SECURE PRODUCT?
To deflate Tow Floats or Dry Bags use the top of the cap to press on the top of the valve. We find this works best at a 45 degree angle. To deflate the black Boston valve on the Pink Dry Bag and Wild Swim Bag unscrew the entire valve clockwise until the air is released.
HOW DO I ATTACH THE WAIST BELT AND LEASH?
Loop the leash back on itself through the bottom handle of the Tow Float or Dry Bag, as per the diagram. Put the waist belt through the loop at the other end of the leash. The waist belt can be adjusted by sliding the buckle.
WILL MY TOW FLOAT GET IN THE WAY WHILE I SWIM?
Swim Secure products are designed to float behind the swimmer, out of the way of arms and legs. Strong winds may cause a Tow Float or Dry Bag to be blown towards the swimmer. In windy conditions we recommend swimming into the wind to avoid the Tow Float interfering with your stroke.
WHAT KIND OF DRAG DO SWIM SECURE PRODUCTS CREATE?
All Swim Secure Tow Floats and Dry Bags are designed to give minimal drag. Even the larger Dry Bags produce a surprisingly small amount of drag, and generally you won't even realise that the bag or float is there.
HOW WATERPROOF ARE SWIM SECURE PRODUCTS?
Swim Secure products are designed to be waterproof at surface pressure. Dry Bags should be folded over at least three times to the level shown on the back of the bag. The three seals on the Bum Bags and Phone Bags should be individually closed and the flap secured by the velcro. If you are storing your phone or electronic car keys in a Tow Donut or Dry Bag we recommend placing it in a Swim Secure Phone Bag first for added peace of mind and as an extra layer of protection.
HOW DO I CLOSE MY DRY BAG?
The golden rule with closing your Dry Bag is to fold the seal over three times. There is an indicator on the back of the bag showing how far down to fold the seal. If you are storing your phone or electronic car keys in your dry bag then we recommend placing them inside a Swim Secure Phone Bag first for added peace of mind.
HOW SHOULD I STORE MY SWIM SECURE PRODUCT?
Rinse your product with fresh water after every swim and make sure it has completely dried out. Store in a cool, dark, dry place.
HOW CAN I DISPOSE OF MY SWIM SECURE PRODUCT?
Your Swim Secure product has been built to last and should function for many years. How you dispose of your product will depend on what services are available in your area, as the provision of plastic recycling varies between different local authorities across the UK. Swim Secure products are either made from 100% PVC or from a PVC/vinyl mix - please check to see if your Council is able to recycle this type of plastic, and please dispose of your old tow float responsibly.
RETURNS
We hope you will be completely satisfied with any Swim Secure product purchase. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to processed. How do I return an item? Please complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund. Please return your item(s) and your delivery note to:
Swim Secure Returns
6 Maida Vale Business Centre
Mead Road
Cheltenham
GL53 7ER
Please be aware that you are responsible for the item(s) until it is received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. Exchanging an item Provided the item is in the condition described above it is possible to exchange it.
Simply return it to us (following the advice above), along with the delivery note and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.
FAULTS
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 30 days. If an item becomes faulty after a period of time (after 30 days and up to 365 days after purchase) then please contact us before returning the item. We will either repair or replace the item at our discretion provided it is returned to us within 365 days from purchase date. In either of the above circumstances, please contact us on info@swimsecure.co.uk or 01242 506657 between 10:00am and 5.00pm Monday to Friday to arrange the return.
PRIVACY
When you buy products from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent. We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the provision of the goods ordered. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive. Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
Bright textured hats to keep you visible in open water
Four high visibility colours - pink, yellow, green and orange
Bubble design for added insulation in cooler water
Larger size
Silicone material for additional comfort and fit
The silicone Bubble Swim hat has been designed with open water swimmers in mind. The bubble design allows an added layer of insulation and the silicone material allows extra stretch for larger heads or lots of hair.
A selection of frequently asked questions about setting up and using Swim Secure products.
If you can’t find the answer you need below please get in touch using info@swimsecure.co.uk
HOW DO I DEFLATE MY SWIM SECURE PRODUCT?
To deflate Tow Floats or Dry Bags use the top of the cap to press on the top of the valve. We find this works best at a 45 degree angle. To deflate the black Boston valve on the Pink Dry Bag and Wild Swim Bag unscrew the entire valve clockwise until the air is released.
HOW DO I ATTACH THE WAIST BELT AND LEASH?
Loop the leash back on itself through the bottom handle of the Tow Float or Dry Bag, as per the diagram. Put the waist belt through the loop at the other end of the leash. The waist belt can be adjusted by sliding the buckle.
WILL MY TOW FLOAT GET IN THE WAY WHILE I SWIM?
Swim Secure products are designed to float behind the swimmer, out of the way of arms and legs. Strong winds may cause a Tow Float or Dry Bag to be blown towards the swimmer. In windy conditions we recommend swimming into the wind to avoid the Tow Float interfering with your stroke.
WHAT KIND OF DRAG DO SWIM SECURE PRODUCTS CREATE?
All Swim Secure Tow Floats and Dry Bags are designed to give minimal drag. Even the larger Dry Bags produce a surprisingly small amount of drag, and generally you won't even realise that the bag or float is there.
HOW WATERPROOF ARE SWIM SECURE PRODUCTS?
Swim Secure products are designed to be waterproof at surface pressure. Dry Bags should be folded over at least three times to the level shown on the back of the bag. The three seals on the Bum Bags and Phone Bags should be individually closed and the flap secured by the velcro. If you are storing your phone or electronic car keys in a Tow Donut or Dry Bag we recommend placing it in a Swim Secure Phone Bag first for added peace of mind and as an extra layer of protection.
HOW DO I CLOSE MY DRY BAG?
The golden rule with closing your Dry Bag is to fold the seal over three times. There is an indicator on the back of the bag showing how far down to fold the seal. If you are storing your phone or electronic car keys in your dry bag then we recommend placing them inside a Swim Secure Phone Bag first for added peace of mind.
HOW SHOULD I STORE MY SWIM SECURE PRODUCT?
Rinse your product with fresh water after every swim and make sure it has completely dried out. Store in a cool, dark, dry place.
HOW CAN I DISPOSE OF MY SWIM SECURE PRODUCT?
Your Swim Secure product has been built to last and should function for many years. How you dispose of your product will depend on what services are available in your area, as the provision of plastic recycling varies between different local authorities across the UK. Swim Secure products are either made from 100% PVC or from a PVC/vinyl mix - please check to see if your Council is able to recycle this type of plastic, and please dispose of your old tow float responsibly.
RETURNS
We hope you will be completely satisfied with any Swim Secure product purchase. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to processed. How do I return an item? Please complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund. Please return your item(s) and your delivery note to:
Swim Secure Returns
6 Maida Vale Business Centre
Mead Road
Cheltenham
GL53 7ER
Please be aware that you are responsible for the item(s) until it is received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. Exchanging an item Provided the item is in the condition described above it is possible to exchange it.
Simply return it to us (following the advice above), along with the delivery note and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.
FAULTS
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 30 days. If an item becomes faulty after a period of time (after 30 days and up to 365 days after purchase) then please contact us before returning the item. We will either repair or replace the item at our discretion provided it is returned to us within 365 days from purchase date. In either of the above circumstances, please contact us on info@swimsecure.co.uk or 01242 506657 between 10:00am and 5.00pm Monday to Friday to arrange the return.
PRIVACY
When you buy products from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent. We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the provision of the goods ordered. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive. Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
Adventure Lights
Regular price
£14.95
-8 in stock
Stay visible in the water and on land
Visible from up to 5km away
Waterproof to 100m
Two modes - flashing and steady
Up to 250 hours battery life in flashing mode
Clips to Swim Secure products for added visibility
Includes additional carabiner to attach to products with thicker handles
Battery included
Available in red, white and green
The Adventure Lights Guardian Tag-It is the most durable safety light available on the market, which is why we have chosen it as the perfect addition to Swim Secure products.
The mini carabiner makes it easy to attach the light to Swim Secure products. It can be clipped to the loops on Dry Bags, the rope on the Tow Float Pro and around the safety cap attachment on Tow Floats. It is visible from inside a Tow Donut and the phone pocket of the Window Dry Bag.
An additional carabiner is included to attach the light to the thicker handles on some products.
The light is operated by twisting the domed lens, easy to do even with chilly fingers. To switch from flashing to steady mode simply remove the battery and replace it upside down.
This light is super-strong - we have run them over with a car and they continued working as if nothing had happened! You can see our test in the video below.
A selection of frequently asked questions about setting up and using Swim Secure products.
If you can’t find the answer you need below please get in touch using info@swimsecure.co.uk
HOW DO I DEFLATE MY SWIM SECURE PRODUCT?
To deflate Tow Floats or Dry Bags use the top of the cap to press on the top of the valve. We find this works best at a 45 degree angle. To deflate the black Boston valve on the Pink Dry Bag and Wild Swim Bag unscrew the entire valve clockwise until the air is released.
HOW DO I ATTACH THE WAIST BELT AND LEASH?
Loop the leash back on itself through the bottom handle of the Tow Float or Dry Bag, as per the diagram. Put the waist belt through the loop at the other end of the leash. The waist belt can be adjusted by sliding the buckle.
WILL MY TOW FLOAT GET IN THE WAY WHILE I SWIM?
Swim Secure products are designed to float behind the swimmer, out of the way of arms and legs. Strong winds may cause a Tow Float or Dry Bag to be blown towards the swimmer. In windy conditions we recommend swimming into the wind to avoid the Tow Float interfering with your stroke.
WHAT KIND OF DRAG DO SWIM SECURE PRODUCTS CREATE?
All Swim Secure Tow Floats and Dry Bags are designed to give minimal drag. Even the larger Dry Bags produce a surprisingly small amount of drag, and generally you won't even realise that the bag or float is there.
HOW WATERPROOF ARE SWIM SECURE PRODUCTS?
Swim Secure products are designed to be waterproof at surface pressure. Dry Bags should be folded over at least three times to the level shown on the back of the bag. The three seals on the Bum Bags and Phone Bags should be individually closed and the flap secured by the velcro. If you are storing your phone or electronic car keys in a Tow Donut or Dry Bag we recommend placing it in a Swim Secure Phone Bag first for added peace of mind and as an extra layer of protection.
HOW DO I CLOSE MY DRY BAG?
The golden rule with closing your Dry Bag is to fold the seal over three times. There is an indicator on the back of the bag showing how far down to fold the seal. If you are storing your phone or electronic car keys in your dry bag then we recommend placing them inside a Swim Secure Phone Bag first for added peace of mind.
HOW SHOULD I STORE MY SWIM SECURE PRODUCT?
Rinse your product with fresh water after every swim and make sure it has completely dried out. Store in a cool, dark, dry place.
HOW CAN I DISPOSE OF MY SWIM SECURE PRODUCT?
Your Swim Secure product has been built to last and should function for many years. How you dispose of your product will depend on what services are available in your area, as the provision of plastic recycling varies between different local authorities across the UK. Swim Secure products are either made from 100% PVC or from a PVC/vinyl mix - please check to see if your Council is able to recycle this type of plastic, and please dispose of your old tow float responsibly.
RETURNS
We hope you will be completely satisfied with any Swim Secure product purchase. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to processed. How do I return an item? Please complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund. Please return your item(s) and your delivery note to:
Swim Secure Returns
6 Maida Vale Business Centre
Mead Road
Cheltenham
GL53 7ER
Please be aware that you are responsible for the item(s) until it is received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. Exchanging an item Provided the item is in the condition described above it is possible to exchange it.
Simply return it to us (following the advice above), along with the delivery note and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.
FAULTS
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 30 days. If an item becomes faulty after a period of time (after 30 days and up to 365 days after purchase) then please contact us before returning the item. We will either repair or replace the item at our discretion provided it is returned to us within 365 days from purchase date. In either of the above circumstances, please contact us on info@swimsecure.co.uk or 01242 506657 between 10:00am and 5.00pm Monday to Friday to arrange the return.
PRIVACY
When you buy products from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent. We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the provision of the goods ordered. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive. Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
Waterproof Bum Bag
Regular price
£13.00
-7 in stock
Keep valuables safe and dry in the water
Triple lock system and velcro flap seal for added protection
Material - waterproof 30C TPU
Two colours available - High visibility orange and black
Size - 22cm x 15cm - easily fits phone, car keys, passport
Belt length - 80cm to 112cm / 31” to 44”
The waterproof triple seal makes this ideal to carry your mobile cell phone, electronic car keys and valuables. Perfect for keeping small items dry at the beach, the pool or on holiday. Can be used while stand up paddle boarding (SUP), running, surfing, sailing and of course swimming.
Sitting snug on the waist it has no drag for swimmers and weighs a minimal amount so as not to be noticed while being worn, making this the perfect waterproof bum bag for swimming.
The adjustable belt design clips securely around the swimmer's waist, and is very low drag (you generally don't notice it is there).
A selection of frequently asked questions about setting up and using Swim Secure products.
If you can’t find the answer you need below please get in touch using info@swimsecure.co.uk
HOW DO I DEFLATE MY SWIM SECURE PRODUCT?
To deflate Tow Floats or Dry Bags use the top of the cap to press on the top of the valve. We find this works best at a 45 degree angle. To deflate the black Boston valve on the Pink Dry Bag and Wild Swim Bag unscrew the entire valve clockwise until the air is released.
HOW DO I ATTACH THE WAIST BELT AND LEASH?
Loop the leash back on itself through the bottom handle of the Tow Float or Dry Bag, as per the diagram. Put the waist belt through the loop at the other end of the leash. The waist belt can be adjusted by sliding the buckle.
WILL MY TOW FLOAT GET IN THE WAY WHILE I SWIM?
Swim Secure products are designed to float behind the swimmer, out of the way of arms and legs. Strong winds may cause a Tow Float or Dry Bag to be blown towards the swimmer. In windy conditions we recommend swimming into the wind to avoid the Tow Float interfering with your stroke.
WHAT KIND OF DRAG DO SWIM SECURE PRODUCTS CREATE?
All Swim Secure Tow Floats and Dry Bags are designed to give minimal drag. Even the larger Dry Bags produce a surprisingly small amount of drag, and generally you won't even realise that the bag or float is there.
HOW WATERPROOF ARE SWIM SECURE PRODUCTS?
Swim Secure products are designed to be waterproof at surface pressure. Dry Bags should be folded over at least three times to the level shown on the back of the bag. The three seals on the Bum Bags and Phone Bags should be individually closed and the flap secured by the velcro. If you are storing your phone or electronic car keys in a Tow Donut or Dry Bag we recommend placing it in a Swim Secure Phone Bag first for added peace of mind and as an extra layer of protection.
HOW DO I CLOSE MY DRY BAG?
The golden rule with closing your Dry Bag is to fold the seal over three times. There is an indicator on the back of the bag showing how far down to fold the seal. If you are storing your phone or electronic car keys in your dry bag then we recommend placing them inside a Swim Secure Phone Bag first for added peace of mind.
HOW SHOULD I STORE MY SWIM SECURE PRODUCT?
Rinse your product with fresh water after every swim and make sure it has completely dried out. Store in a cool, dark, dry place.
HOW CAN I DISPOSE OF MY SWIM SECURE PRODUCT?
Your Swim Secure product has been built to last and should function for many years. How you dispose of your product will depend on what services are available in your area, as the provision of plastic recycling varies between different local authorities across the UK. Swim Secure products are either made from 100% PVC or from a PVC/vinyl mix - please check to see if your Council is able to recycle this type of plastic, and please dispose of your old tow float responsibly.
RETURNS
We hope you will be completely satisfied with any Swim Secure product purchase. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to processed. How do I return an item? Please complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund. Please return your item(s) and your delivery note to:
Swim Secure Returns
6 Maida Vale Business Centre
Mead Road
Cheltenham
GL53 7ER
Please be aware that you are responsible for the item(s) until it is received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. Exchanging an item Provided the item is in the condition described above it is possible to exchange it.
Simply return it to us (following the advice above), along with the delivery note and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.
FAULTS
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 30 days. If an item becomes faulty after a period of time (after 30 days and up to 365 days after purchase) then please contact us before returning the item. We will either repair or replace the item at our discretion provided it is returned to us within 365 days from purchase date. In either of the above circumstances, please contact us on info@swimsecure.co.uk or 01242 506657 between 10:00am and 5.00pm Monday to Friday to arrange the return.
PRIVACY
When you buy products from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent. We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the provision of the goods ordered. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive. Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
Waterproof Phone Bag
Regular price
£5.00
-13 in stock
Keeps your phone safe and dry
Use the phone through the clear front panel
Triple seal waterproof system
High visibility orange
Size - 19cm x 11cm x 2cm
Lanyard length - 100 cm
The Swim Secure waterproof phone pouch is perfect for keeping your mobile cell phone or electronic car keys safe and dry. A waterproof triple lock seal keeps your belongings safe at the beach, pool, river or lake. The clear front panel allows you to use your smart phone in the pouch while keeping it dry. A velcro flap keeps the waterproof seal secure.
Don’t risk leaving your phone or electronic car keys on the beach. The adjustable lanyard allows the waterproof phone pouch to easily hang around the neck.
Can be used with other Swim Secure products for added peace of mind and to guard against condensation damage on longer swims.
A selection of frequently asked questions about setting up and using Swim Secure products.
If you can’t find the answer you need below please get in touch using info@swimsecure.co.uk
HOW DO I DEFLATE MY SWIM SECURE PRODUCT?
To deflate Tow Floats or Dry Bags use the top of the cap to press on the top of the valve. We find this works best at a 45 degree angle. To deflate the black Boston valve on the Pink Dry Bag and Wild Swim Bag unscrew the entire valve clockwise until the air is released.
HOW DO I ATTACH THE WAIST BELT AND LEASH?
Loop the leash back on itself through the bottom handle of the Tow Float or Dry Bag, as per the diagram. Put the waist belt through the loop at the other end of the leash. The waist belt can be adjusted by sliding the buckle.
WILL MY TOW FLOAT GET IN THE WAY WHILE I SWIM?
Swim Secure products are designed to float behind the swimmer, out of the way of arms and legs. Strong winds may cause a Tow Float or Dry Bag to be blown towards the swimmer. In windy conditions we recommend swimming into the wind to avoid the Tow Float interfering with your stroke.
WHAT KIND OF DRAG DO SWIM SECURE PRODUCTS CREATE?
All Swim Secure Tow Floats and Dry Bags are designed to give minimal drag. Even the larger Dry Bags produce a surprisingly small amount of drag, and generally you won't even realise that the bag or float is there.
HOW WATERPROOF ARE SWIM SECURE PRODUCTS?
Swim Secure products are designed to be waterproof at surface pressure. Dry Bags should be folded over at least three times to the level shown on the back of the bag. The three seals on the Bum Bags and Phone Bags should be individually closed and the flap secured by the velcro. If you are storing your phone or electronic car keys in a Tow Donut or Dry Bag we recommend placing it in a Swim Secure Phone Bag first for added peace of mind and as an extra layer of protection.
HOW DO I CLOSE MY DRY BAG?
The golden rule with closing your Dry Bag is to fold the seal over three times. There is an indicator on the back of the bag showing how far down to fold the seal. If you are storing your phone or electronic car keys in your dry bag then we recommend placing them inside a Swim Secure Phone Bag first for added peace of mind.
HOW SHOULD I STORE MY SWIM SECURE PRODUCT?
Rinse your product with fresh water after every swim and make sure it has completely dried out. Store in a cool, dark, dry place.
HOW CAN I DISPOSE OF MY SWIM SECURE PRODUCT?
Your Swim Secure product has been built to last and should function for many years. How you dispose of your product will depend on what services are available in your area, as the provision of plastic recycling varies between different local authorities across the UK. Swim Secure products are either made from 100% PVC or from a PVC/vinyl mix - please check to see if your Council is able to recycle this type of plastic, and please dispose of your old tow float responsibly.
RETURNS
We hope you will be completely satisfied with any Swim Secure product purchase. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to processed. How do I return an item? Please complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund. Please return your item(s) and your delivery note to:
Swim Secure Returns
6 Maida Vale Business Centre
Mead Road
Cheltenham
GL53 7ER
Please be aware that you are responsible for the item(s) until it is received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. Exchanging an item Provided the item is in the condition described above it is possible to exchange it.
Simply return it to us (following the advice above), along with the delivery note and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.
FAULTS
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 30 days. If an item becomes faulty after a period of time (after 30 days and up to 365 days after purchase) then please contact us before returning the item. We will either repair or replace the item at our discretion provided it is returned to us within 365 days from purchase date. In either of the above circumstances, please contact us on info@swimsecure.co.uk or 01242 506657 between 10:00am and 5.00pm Monday to Friday to arrange the return.
PRIVACY
When you buy products from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent. We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the provision of the goods ordered. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive. Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
